Returns and refunds

We want every order to arrive correctly and in good condition. This page explains the review process for exchanges, returns and refunds.

Before requesting a return

Contact us as soon as possible with your order number, the reason for the request and clear photographs where the item is faulty, damaged or incorrect. Please wait for return instructions before sending anything back.

Incorrect size or change of mind

Eligibility depends on the item, its condition and the terms shown when you ordered. Items should be unworn, unwashed, unused and returned with their original tags and packaging where applicable. Size exchanges are subject to replacement stock.

Faulty, damaged or incorrect items

If we supplied the wrong item or the product is faulty or damaged, contact us promptly with photographs. We will assess the issue and arrange the appropriate repair, replacement, exchange or refund in line with applicable consumer law.

Personalised and custom-made items

Personalised, customised or specially produced products generally cannot be returned for a change of mind. This does not limit your rights when an item is faulty, damaged, incorrectly supplied or otherwise covered by law.

Return condition and approval

Returns must follow the instructions provided by our support team. Items that do not meet the applicable condition requirements may be declined where the law allows. Keep proof of handover or courier collection until the return is resolved.

Courier costs

Where an item is confirmed as faulty, damaged or incorrectly supplied, the appropriate return arrangement will be confirmed with you. For an eligible change-of-mind or size return, return delivery costs may be the customer's responsibility where this is permitted and was disclosed.

Refund timing

Approved refunds are processed to the original payment method after the return has been received and assessed where assessment is required. Bank or payment-provider processing times can vary. We will notify you when the refund has been submitted.

Exchange process

Once an exchange is approved, we will confirm availability and the return instructions. A replacement can only be reserved or dispatched once the applicable return and any agreed delivery arrangement have been completed.

How to contact us

Use the Contact page and include your order number. These terms do not exclude or limit any rights you have under applicable South African consumer law.